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Computers & Networking (Computers & Networking)
1. Unable to connect to FTP site when attempting to conntect to the website http://ftp.sitename.com user get an access denied error The reason this is not working is because Internet Explorer does not support porting FTP through HTTP to correct the issue have the user connect directly to FTP://ftp.sitename.com then it will work 2. How to repair internet explorer From the run line type the following: rundll32 setupwbv.dll,IE6Maintenance then choose the repair option This does not run on all machines, and will not resolve issues connecting to secure websites. For those you will still have to run: regsvr32 softpub.dll regsvr32 wintrust.dll regsvr32 initpki.dll 3. Internet Explorer rendering engine broken - Add/Remove Programs, Help and Support fail Internet Explorer would hang when rendering web pages. Additionally, programs that depended on the HTML Rendering Engine, such as Add/Remove Programs or Help would not function. After disabling many services and restarting the machine, the problem cleared up. We could no longer reproduce the problem after that point, even after re-enabling the services. We speculate that there may have been a resource contention of some type between multiple services, possibly the BITS and DCOM services, and stopping one of them allowed the other to finish its work. With one of the services stopped, the other was able to complete its work, resolving the issue 4. Error message when we access IE 7 from desktop: "Internet explorer is currently running with add-ons disabled"... Symptoms ============================= After installing IE 7, if customer opens IE from desktop he gets a follwing error message. "Internet explorer is currently running with add-ons disabled." Shortcut for IE 7 on desktop got corrupted Resolution ======================== Delete the existing shortcut on desktop and create a new shortcut More Information ============================= More Information: When customer tries to open IE from "All programs" in Start Menu or from Start->Run it works fine. Issue is still occurring even after enabling all add-ons 4.Files in Internet Explorer cannot be viewed as Webfolder Problem description: Windows 2003 Server with SP2 - Internet Explorer 6. - When you try to open a site as Web folder - it doesnt show in webfolder folder view - This works fine on a SP1 server, the issue is with the SP2 server - The IIS is working fine and all the setting are checked and verified - The Webfolder doesnt use WEBDAV service Resolution: On a Windows XP machine locate the "webfldrs.msi" under C:\WINDOWS\system32 - Copy this to the Windows 2003 Server SP2 and then install it - Select "complete" option and continue - Now you will be able to access the files in the Webfolder view. 5. Installing E2k7 fails with "Internet Explorer Script Error" ISSUE: ====== Installing E2k7 fails with "Internet Explorer Script Error" SYMPTOMS: ======== When starting an install of E2k7 on a new Windows 2003 64-BIT system they get the following error: ***** The error dialog: Internet Explorer Script Error ! An error has occurred in the script on this page. Line: 263 Char: 4 Error: Unspecified Error Code: 0 URL: File:///c:/Documents%20and%20Settings/admin/Local%20Settings/Temp/1/default.htm Do you want to continue running scripts on this page? Yes No AUSE: ======== -Customer had downloaded the ISO image from Microsoft from the MSDN partner site. -Then used WinRAR to extract the files from the ISO. -The trial version of the E2k7 software is packaged in a self extracting .EXE file format. -We do not know if there was an issue with the ISO image itself or perhaps the file extraction with WinRAR had something to do with it. RESOLUTION: (Randw) ============ -Download the trial version of the 64 bit software and install it. -Apply the E2k7 Enterprise or Standard key. -You can register and download Exchange 2007 evaluation software here: http://www.microsoft.com/technet/prodtechnol/eval/exchange/default.mspx?wt.svl=highl ights NOTE: -The trial version of the software is only about 1.3 GB in size compared to the RTM version. -This is because the trail version does not include the UM (Unified Messaging) software. 6. Get error messages "Cannot open the site", "Server busy" cscript c:\winnt\system32\inetsrv\adminsamples\adsutil.vbs SET w3svc/ServerListenBacklog 100 cscript c:\winnt\system32\inetsrv\adminsamples\adsutil.vbs SET w3svc/MaxEndPointConnections 100 after making these two adjustments and stopping and starting the services the Issue had disappeared. 7. Internet Explorer Crash, Windows Explorer Crash, Control Panel Crashing on launch [SRWINNT ] **Problem** Windows 2000 Server Problem Description *** - Unable to open windows explorer, Internet Explorer, control panel and any control panel applets. - In Application event logs found following event entry Event Type: Error Event Source: Microsoft Internet Explorer Event Category: None Event ID: 1000 Date: 8/19/2005 Time: 1:22:49 AM User: N/A Computer: MELE2KDCFLP01 Description: The description for Event ID ( 1000 ) in Source ( Microsoft Internet Explorer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: iexplore.exe, 6.0.2800.1106, mshtml.dll, 6.0.2800.1505, 0016a714. - When opening windows explorer or control panel, windows flashes and goes away. - Found following entry for explorer related. Event Type: Information Event Source: Winlogon Event Category: None Event ID: 1002 Date: 8/19/2005 Time: 1:23:05 AM User: N/A Computer: MELE2KDCFLP01 Description:The shell stopped unexpectedly and Explorer.exe was restarted. - MPS reports does not execute on this server, it hangs. - Then I manually generated few reports using utilities within MPS report tool. - I have collected hotfix details, process.txt and event logs of this server manually. - Done some research and found no much information for this problem. - Tried DCOM configuration, all seems to be ok. <><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><> *** Resolution *** Sep 28 2005 11:54AM milanja - Collected dump of explorer.exe from the server. - CPR analyzed it and found binaries are corrupted. - They recommended to manually remove and reinstall IE Security update 896727. - So, we did that. - Manually removing update from command prompt and reinstalling 896727 update in QFE mode has resolved the issue. 8. Unable to Print from Internet Explorer and Outlook Express *** Problem Description *** - Windows 2000 Server with SP4 acting as Terminal Server and Print Server. - It has Internet Explorer 6.0.2800.1106. (when clicked on Help > About, the logo shows Internet Explorer 5) - Problem is they are unable to print to the printers from Internet Explorer and Outlook Express. - This happens on both Console and RDP session. - Printing from other applications works fine. - When clicking on File->Print with in IE or OE, nothing happens, no window come up to select printer. - Problem started from last 3 weeks. - The only changes made were Windows Auto Updates, exact date is not known. - Collected MPS Reports. Resolution : - From the MPS reports found that majority of the IE files were of older version. - For example browselc.dll was 5.0.3700.6661. - Customer has installed all latest updates yesterday including 896688 IE update. - Still the file versions were old. - Then we tried regsvr32 iepeers.dll and regsvr32 shdocvw.dll, but no success. - Decided to reinstall the Internet Explorer completely. - Downloaded IE6 SP1 from Microsoft.com website and installed it on the server normally. - Rebooted the server. - After reboot found everything working fine. - Now Internet Explorer help box shows IE 6, and Outlook Express shows 6. - Now able to Print from both IE and OE. - Tried couple of test pages and its fine now. - ISSUE resolved by reinstalling IE6 normally. 8. IE Enhanced security warning message "Microsoft internet explorers enhanced security configuration is currently enabled" ** Problem Description *** The user disabled IE enahanced security from add remove programs however still getting the error message The users are getting a warning message stating Microsoft Internet Explorers Enhanced Security Configuration is currently enabled on your server. This enhanced level of security reduces the risk of attack from Web-based content that is not secure, but it may also prevent Web sites from displaying correctly and restrict access to network resources. 1) Set and then Deleted the values IEHarden Global - Overall Settings HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMapIEHarden = 0 User Level : HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMapIEHarden = 0 2) Set HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{A509B1A7-37EF-4b3f-8CFC-4F3A74704073}IsInstalled = 0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{A509B1A8-37EF-4b3f-8CFC-4F3A74704073}IsInstalled = 0 3) The settings were changed for both user and admin, still getting the prompt. 4) User has imported the InetESC.adm and disabled the ieharden settings but still getting the warning. 5) Created and tested with a new user, still the same problem. Running the following commands also did not resolve the issue. rundll32.exe setupapi.dll,InstallHinfSection IESoftenUser 128 %windir%\inf\IEHARDEN.INF rundll32.exe setupapi.dll,InstallHinfSection IESoftenAdmin 128 %windir%\inf\IEHARDEN.INF Resolution: The server was a Sysprep image and TS was enabled before disabling the IE Enhanced security settings. 1) Open registry editor as as an administrator 2) Select File>>Load hive 3) Load the following registry hive C:\documents and settings\default user\net user.dat 4) Open HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap check IEHarden Value if it is set to IEHarden = 1 Changed it to IEHarden = 0 Unload hive and then creat a new user account. The problem should be resolved. ======================== The following information is shared by Amitmal from the perf 1 team since we may continue to have issues even after trying the above steps ======================= Second Attempt A working user profile that was created with the normal desktop shell was copied over to a non working user profile so that the non working profile will get desirable user profile information needed to properly operate IE. But the issue came back again as the new profile was being created with the help of the default profile. Third Attempt 1) Open registry editor as an administrator 2) Select File>>Load hive 3) Load the following registry hive C:\documents and settings\default user\ntuser.dat HKEY_LOCAL_MACHINE\Default_Profile 4) Open HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap Checked IEHarden Value, it was set to IEHarden = 1 Changed it to IEHarden = 0 5) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap Set IEHarden = 0 6) Exporting the key HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap 7) Deleting all the entries except IEHarden=0 8) Copying to the following path (Modified) HKEY_LOCAL_MACHINE\Default_User\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap with IEHarden=0 Where Default_User is the loaded profile as per Step 3 9) Importing the above key and unloading the default profile 10) Logging in with a new user profile. The new user didn’t got that IE Enhance Security Warning. It means that rectifying the Default Profile resolved the issue. 10. How to move the Internet Explorer 7 toolbar to be above the address bar *** Problem Description *** This information applies to: Internet Explorer 7 Windows XP Windows Vista The File Edit toolbar in Internet Explorer 7 is designed to be located below the address bar and cannot be relocated to the top of the Internet Explorer 7 window. To workaround this issue use the following steps: Windows XP 1. Click Start go to Run 2. Type "regedit" (without quotes) and click Ok 3. In the Registry Editor expand the following key: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser 4. Under the WebBrowser key Click Edit point to New then DWORD (32-bit) Value 5. Type "ITBar7Position" (without quotes) and hit Enter 6. Double click on ITBar7Position and change the Value Data from a 0 to a 1 and click ok 7. Close the Registry Editior 8. Open Internet Explorer 7 to verify your changes Windows Vista 1. Click Start 2. In the Start Search field type "regedit" (without quotes) and hit Enter 3. In the Registry Editor expand the following key: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser 4. Under the WebBrowser key Click Edit point to New then DWORD Value 5. Type "ITBar7Position" (without quotes) and hit Enter 6. Double click on ITBar7Position and change the Value Data from a 0 to a 1 and click ok 7. Close the Registry Editior 8. Open Internet Explorer 7 to verify your changes Additional Information: When you modify the registry to change the location the File Edit toolbar in Intnernet Explorer 7, this will also change the location of a 3rd Party toolbar if one is installed. 11. Not able to Browse the secured websites in Internet Explorer 7.0 *** Problem Description *** Issue: ********* 1. Not able to Browse Secured websites 2. Not able to browse using the HTTPS:// Summary: ************** This issue might occur after installing the IE7 in the computer the reason for this is the file Schannel.dll might be corrupted We need to check the file version on the customers computer and if the file version is changed then we might have to extract this particular file from the XP CD to the %systemRoot%\system32 folder after renaming the old file Description of Schannel.dll: Schannel.dll is a library which contains the functions for 128-bit strong encryption in Internet Explorer 3.x or 4.x or later. Process File: schannel.dll Process Name: Microsoft TLS / SSL Security Provider Resolution: To resolve this Particular issue try the Following Steps: 1. Click Start, point to Search, and then click All Files and Folders. 2. In the All or part of file name box, type schannel.dll, and then click Search in Local Disk C: (c: is the System Root Directory) . 3. In the list of files, right-click the Schannel.dll file, and then click on Rename and rename the file to Schannel.old 4. Try to Extract the Schannel.dll file from the Windows XP CD to the %systemRoot%\system32 folder (%systemroot% is c:\Windows in most of the computers or the systemroot directory were the XP is Installed. 5. Try restarting the computer And then try to browse the secured websites and you should be able to Browse 12. Error code 0x3f5 installing Internet Explorer 7 (IE7) SYMPTOMS: =========== When you try to install Windows Internet Explorer 7, the installation fails and you receive the following error in the ie7.log file: 4.827: IECUSTOM: An error occured verifying registry permissions. ERROR: 0x80070534 4.827: DoInstallation: CustomizeCall Failed: 0x3f5 CAUSE: ======= Permissions for one or more registry subkeys has been modified to restrict writing to the registry RESOLUTION: ============ To resolve this issue, reset your operating system to the original installation default security settings: 1. Click Start , click Run , type cmd , and then press ENTER. 2. Type secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose , and then press ENTER. P.S. For Windows XP Home, use the SubInACL tool as referenced in http://blogs.msdn.com/astebner/archive/2005/08/09/449720.aspx 13. Internet Ex[plorer unable to browse HTTP websites, however browsing files locally and FTP sites within Internet Explorer work. FDCatch.dll Problem Description *** -When trying to browse webpages using Internet Explorer. The browser would just try to load the webpage, and try to time out. -Accessing FTP sites within Internet Explorer would load correctly. -Loading webpages locally on the workstation would work. -All network connections were verified, and we could telnet to port 80. -Wininet logs, and Netmon traces showed Internet Explorer is trying to access the Windows Socket, however it appears that Wininet is not getting a response back from the socket. -Using a new Administrator account does not work. -Disabling 3rd party Shell Extensions using ShellExView does not work either. -My Computer gives the same results when trying to access a webpage. -Using the IP Address of the webpage does not work either. -HTTPS traffic is also blocked. Resolution: -From the MPSReports, FDCatch.dll is loading under IExplore.exe and Explorer.exe. -Either Re-name this DLL to DL_ C:\Program Files\FreshDevices\FreshDownload\FDcatch.dll -Unregister the DLL regsvr32 /u "C:\Program Files\FreshDevices\FreshDownload\FDcatch.dll" -Uninstall the software -There is a note about this behaviour some-what on the software vendors FAQ - Question # 5 http://www.freshdevices.com/faq.html 14. When clicked on Tools in Internet Explorer, the Internet Options is disabled: RESOLUTION: ----------------------- Solution 1:- [1] Create a System Restore point. [2] Go To http://www.kellys-korner-xp.com/regs_edits/folderproperties.reg [3] Download and install the folderproperties.reg. Solution 2:- [1] Go to http://www.kellys-korner-xp.com/regs_edits/iegentabs.reg [2] Download and install iegentabs.reg Solution 3:- [1] Look for installed Spybot Search And Destroy. [2] Open Spybot, switch to advanced options. Go to Tools and IE Tweaks, disable both the IE Locks. [3] Close Spybot and check the issue. 15. Open a PDF file in IE7 and it returns "Internet Explorer has stopped working". Issue/Behavior/Symptoms: ====================== 1. Open PDF file in IE7 2. Crashes 3. Added sites to trusted sites. No work 4. Lowered security level. No work 5. Run as Administrator Worked. Environment: ====================== Windows Vista Beta 2 Ultimate <><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><> *** Resolution *** Jul 5 2006 6:54PM v_30jamc Cause: ====================== UAC blocks AcrobatReader Steps to Reproduce: ====================== N/A Resolution/Workaround: ====================== 1. Run IE7 as Administrator or 2. Disable UAC Additional steps: ====================== N/A Keywords: ====================== PDF Acrbat crash not responding Internet Explorer IE7 UAC; wswrso 16. "Internet Explorer has encountered a problem and needs to close" (FLT.DLL) To Resolve the issue use the following steps: Unregister flt.dll To unregister the dll, run the following command from start/run: regsvr32 /u "C:\Program Files\flt\flt.dll Make sure the path to the DLL is correct for your system. Delete the folder "C:\Program Files\flt" 17. How to change Internet Explorer to be the default browser without user interaction *** Problem Description *** The Customer requires Netscape and Firefox as well as Internet Explorer the be on his systems. He does not want to allow users to choose what the default browser should be. We required a way to force this setting. To resolve this issue we first set the file association for HTM, HTML, and SHTML to open with Internet Explorer. We then modified the following registry entry to point iexplore.exe and pushed this out to clients. [HKEY_CLASSES_ROOT\http\shell\open\command] Default = "C:\Program Files\Internet Explorer\iexplore.exe" 18. Cannot access SSL (secure) websites from Internet Explorer - Page cannot be displayed: *** Problem Description *** ## Issue: When users try to access any SSL-based secure website, they receive: "Page cannot be displayed - Cannot find server or DNS Error" If the users profile is deleted and then recreated by logging back in, web browsing starts working correctly. ## Environment: XP, 2000, 2003 client or server. Service pack unimportant. Internet Explorer version 5, 5.5 or 6 Issue also affects Netscape, Mozilla, and other browsers. ## Cause: The users Application Data folder cannot be accessed due to misconfigured Shell Folders registry entries. ## Resolution: 1. Log on as the affected user. 2. Open REGEDIT. 3. Navigate to: [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders] 4. Verify that AppData points to the correct path for this profile. ex: C:\Documents and Settings\nedpyle\Application Data 5. Navigate to: [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders] 6. Verify that AppData points to the correct path for this profile ex: %USERPROFILE%\Application Data 7. After correcting the two profile paths above, logoff the user. 8. Log back on as that same user. 9. Verify that the browser can now connect as expected without issues. ## Additional Steps for the Enterprise: Folder Redirection policy can be used to correct this enterprise wide. If the earlier troubleshooting step of deleting the profile and recreating it did not work, its very possible that Folder Redirection of AppData is setting this value back to an invalid path. ## Notes: This issue is commonly treated as a corrupt profile problem, and the resolution provided to customers is to delete the profile. There is no such thing as a corrupt profile that still loads successfully for the user. Deleting profiles is not a valid resolution to any issue, nor is deleting NTUSER.DAT. They should simply be treated as steps to narrowing down the root cause. Had Q303807 modified as well. ## PLEASE REMEMBER TO LINK TO SOLUTIONS THAT YOU FIND USEFUL ## To do this in Clarify, click Select Soln, paste in the SOX, click refresh, click OK, then choose link. ## keywords: "Page cannot be displayed" SSL secure 443 "Cannot find server or DNS Error" profile ntuser.dat delete browser internet explorer 19. Internet Explorer kept closing whenever user closed the program TROUBLESHOOTING: Specific Step-by-Step Procedures taken with the customer. USE DETAIL. Clean Boot Action: Start>Run>msconfig Result: selective start> uncheck "load startup items", disabled all non microsoft services Result: rebooted computer Checked to see if he still got error in IE. Action: Clicked on IE went to a webpage, closed IE Result: got error message, now he has a search bar loaded above the task bar. can get it off. Clean out Add/remove programs Action: Deleted the following option: -- Active Alert -- Ages of Empire -- Clock Sync -- Internet Optimizer -- Lycos Side Seach -- Search Assistance -- My search Bar -- Slotsbar -- 180 search assistant -- websaving from ebates -- ebats savings Checked IE Again Action: Restarted computer, and tried IE Result: Micheal was able to open and close IE without any issues. He no longer has some of the unwanted stuff opening up as well. Reset Msconfig back to normal boot Action: start>run>msconfig Result: nornmal startup, restarted computer Checked IE Again Action: Clicked on IE Result: He has no more error message when he closes IE 20. Add/Remove programs and Internet Explorer stop working: ** Problem Description *** As we discussed, the issue you e experiencing is after upgrading to Service Pack 4 + 824105 + 824146 you are not able to open Add/Remove programs Other symptoms: Internet Explorer, Control Panel, scripts and other explorer applets will not run or will hang when the remote registry service is running. Resolution: Hotifix Q828756 21. Internet Explorer could not open the search page *** Problem Description *** Internet Explorer would not browse to the Internet. Each attempt to connect to a website, after the Home Page gave an error "Internet Explorer could not open the search page." Adding the Proxy settings back into HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings would not resolve. The settings were being removed by some other installed program. Resolution: Customer found that the issue was caused by "RAC PPP Connection Using RACPORT" The RAC port stands for Remote Access Connection port. It is a port used by Dell Open Manage software to manage servers centrally. We disabled this software and now the server are connecting to the Internet and using the ProxyServer correctly. 22. Links and pictures appears as a red X in Internet Explorer (Windows XP) *** Problem Description *** The customer clicks on certain links on a web page and gets the following error message: "Action Cancelled. Internet Explorer was unable to link to the webpage that you requested. The page might be temporarily unavailable" And also he doesn have pictures or ad-banners that are links. He just has an X mark instead of the object Cause: The resolution for this issue is quite simple. This issue is caused mostly because of corrupted host files. The "Action Cancelled" message is usually generated when an entry in your HOSTS file has blocked a 3rd party ad server. A hosts file redirects any sites on the list to 127.0.0.1 or 0.0.0.0 if you have chosen to use that. It keeps you from visiting addresses on the list. Instead of going to the real Address, your Browser is redirected to your own computers address and therefore no Connection is made to that site. Resolution: Step1: Delete Cookies, Temporary Internet files and clear history from Internet Options. Step2: Set the Security settings to default and also go to the Advanced tab and Click Restore Defaults and then it’s a good idea to uncheck Enable third party Browser extensions (Requires Restart) Step3: Go to C:\windows\system32\drivers\etc folder and delete the files hosts And lmhosts and then restart the computer. Now try surfing using Internet Explorer and you should have the problem resolved. 23. Internet Explorer Has Encounter a Problem and Needs to close Winshow.dll *** Problem Description *** When you click on Internet explorer, you recieve the message "Internet Explorer Has Encountered A Problem and Needs To Close" To test to make sure this is the case, follow these steps. 1.) Safe Mode with Networking (regular safe mode works too) 2.) Open IE (It should open under Safe Mode) 3.) Disable 3rd Party Browser Extensions, and reboot to regular mode. 4.) Open IE, It should open now. 5.) Take a look in the Add/Remove programs and cross reference unknown programs With google adding "spyware" to the program name. (ie: "WinShow" "spyware" 6.) Remove anything that returns as spyware (this is how i found WinShow) 7.) Renable 3rd party extensions and reboot. 8.) IE should now open and work fine. Ive found that Winshow, Coolwebsearch and broswer hijackers to be the main causes Of this issue. 24. Internet Explorer: Clicking on links does not bring up new window Registering known flies did not resolve the issue nor did a Clean Boot. We disabled 3rd party extensions and this resolved the issue. Customer can now click on links and IE does open a new browser window with the proper contents. 25. Error:Internet Explorer was not able to open this Internet Site Troubleshooting: 1) Loaded IE 2) Directed the browser to WWW.Cnet.com and tried to download a game and we Received the message Internet Explorer was not able to open this Internet site. The Requested site is either unavailable or cannot be found 3) The Setting for Temp Cache files is 0 when we attempt to adjust it there is a message that states Please select a value between 1 and 0 for how much disk space temporary files may use.. 4) 2. In the MS-DOS Prompt Window, Issue the following commands pressing enter after each one: cd\windows deltree tempor~1 deltree history deltree cookies exit Note: For each of the above deltree commands, you will be asked to confirm the deletion of the directory. Answer Y to each prompt. 4) Restarted computer,, problem not corrected 5) Searched for additional Temporary Internet files,,, none found.... 6)rename the Internet Explorer key in the registry to rule out a problem there. \** HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer... renamed the folder to IE.... 7) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\Cache\Content\CacheLimit. ... Changed the cachelimit value...rebooted the machine.... 8) Attempted to launche IE,,,, same problem... 9) Ordered a CDRom for IE 5.5, customer will call back when he receives the CD Came to the conclusion that in order to fix this problem we have to reinstall IE 26. Error message in Internet Explorer 7: "There is a problem with this websites security certificate": *** Problem Description *** This is basically an Internet Explorer 7 Website’s Security Certificate problem. When you are trying to access a secure web page, you receive the warning message: "There is a problem with this websites security certificate. The security certificate presented by this website was not issued by a trusted certificate authority." Or "Security certificate problems may indicate an attempt to fool you or intercept data you send to the server." To fix this issue, follow these steps to add the URL to the Trusted Sites security zone: 1. Open Internet Explorer 2. Go to Menu bar > Tools > Internet Options. 3. Click Security > Trusted sites > Sites 4. Type the URL in the Add this website to the zone text box > uncheck Require server verification >Add > click OK 5. Click OK to exit. 6. Now you have added the URL successfully into the Trusted Sites security zone. 27. "Microsoft C++ Runtime Library" error when loading Internet Explorer When starting programs like Internet Explorer, the pop-up windows headed "Microsoft C++ Runtime Library" appears with the following information: "Runtime error!" Program C:\Program Files\Internet Explorer\iexplorer.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application support team for more information. This issue can be caused by Google Toolbar and Spyware. Here are the steps to resolve this issue: ========================== 1. Remove Google Toolbar in Add or Remove All Programs. 2. Clean Internet Temp Files. 3. Install Ad-aware to remove any spyware 28. Internet Explorer has encountered a problem and needs to close ModName: msvcr71.dll Error Message : ====================== "IE has encountered a problem a problem and needs to close: Technical Information: Appname: iexplorer.exe ModVer: 7.10.3052.4 Appver: 6.0.2900.2180 Offset:4017tb Modname:msvcr71.dll" ause ====================== Issue with the corrupt “Adobe Acrobat Reader” components, error happens when downloading PDF files Resolution/Workaround: ====================== 1. Uninstall “Acrobat Reader”. 2. Searched for the files and delete them manually. 3. Install the latest version by downloading from the internet: <http://ardownload.adobe.com/pub/adobe/reader/pase/3.x/en_us/psa30se_a708_DLM_en_us. exe> Additional steps: ====================== Also check for any “Acrobat” components in the “Manage Add-ons” section of IE 29. When opening Internet Explorer, we get the error message Internet Explorer has stopped working. Internet Explorer then closes and opens up fine afterwards: Resolution/Workaround: ====================== 1. start -->control panel -->programs 2. we uninstalled the Weather Studio toolbar 3. we restarted the computer 4. start -->Internet Explorer 5. We can browse without any error messages 30. Win XP Pro\Error Message Internet Explorer cannot download the file <filename>: *** Problem Description *** Action: On all client systems Windows XP SP1, Windows 2000 Professional and Server with IE 6 SP1 with "Do not save encrypted pages to disk" selected if they access Their internal web site, which that has a web application that consists of two Components "ts.html" and "tstrean.php" the "ts.html" which is accessed via SSL Result: When accessing the content they noticed an issue when trying to download The PDF file, the error is the same that is listed in Q812935, the customer stated That this workaround is not one that they could impliment in their environment. Cause: Problem with Web Page Content Resolution: The customer had later stated that they made a version of tstream.php That sent the same headers as DocContent.dll and found that when linked to he could View streamed documents over SSL just fine. He stated that to correct this issue For streamed documents to be viewed: The streaming program: Must not have the “Pragma: no-cache” header Must not have “attachment” in the “Content-Disposition” header. And the link to the streaming program: Must not be opened using the javascript: window.open () if the stream is to be Transported over SSL. So their workaround was to change the links from window.open(“/DocContent.dll?etc”) To <a href=”/DocContent.dll? etc” target=”_blank”>. 31. Internet Explorer freezes online after sometime: Internet Explorer freezing every now and then without error messages. But the computer is not freezing, it works fine. PROBLEM: Internet Explorer freezing every now and then without error messages. But the Computer is not freezing, it works fine. TROUBLESHOOTING: Action: Started the computer in normal mode Result: No errors Action: Open the Internet Explorer Result: No issues (but the customer dosen know when it will freeze) ==> Waited for a while but dosen freeze, educated Customer that we will Re-install Internet Explorer on the computer to make sure it will work fine (this Was never done earlier by the Tech Support.) Action: Start-->search-->for files or folders-->ie6setup.exe Result: found, copied and pasted to the desktop Action: Ran the ie6setup.exe from the desktop Result: A Previous Installation Has Pending Work Requiring a Reboot Action: Restarted the computer and ran the file again Result: A Previous Installation Has Pending Work Requiring a Reboot Action: Start-->run-->c:\windows\desktop\ie6setup.exe /q Result: Computer restarts automatically Action: Ran the file again (ie6setup.exe) Result: A Previous Installation Has Pending Work Requiring a Reboot Action: Start-->run-->msconfig-->under selective startup-->removed all the checks Except load static vxds (using the VKB article 309314) Result: success Action: Restarted the computer and ran the file again Result: A Previous Installation Has Pending Work Requiring a Reboot Action: Restarted the computer in safe mode and ran the file again Result: Welcome to Windows Update & Internet Tools Action: Tried to continue the setup (reinstall all components) Result: The installation information is damaged, please reinstall the components again. Action: Restarted the computer in normal mode Result: No issues Action: Start-->settings-->control panel-->add/remove programs (using VKB article 827315) Result: found and removed successfully IE Help, My searchbar, Navisearch, SE Assistant, SE Help & Wintools. Action: Restarted the computer Result: Welcome to Windows Update & Internet Tools Action: Setup for internet explorer runs automatically, so didn intrupt it and selected the install minimal or customize your browser option Result: Selected the download only option and downloaded the installation files Action: Restarted the computer again Result: Welcome to Windows Update & Internet Tools, re-installed the internet explorer this time Action: Restarted the computer Result: No issues (Internet Explorer is re-installed successfully) Action: Downloaded the Adaware SE Personal program from the internet and ran it Result: found and deleted entries (more than 500 entries) took a very long time Action: Restarted the computer to cross check the internet Result: working fine RESOURCES: 267288 & 309314 & 827315 ACTION: Open the Internet Explorer & browse RESULT: Internet Explorer freezes after some time CAUSE: Spyware or third-party programs on computer RESOLUTION: Removed the third-party programs, reinstalled Internet Explorer after downloading it & ran the Adaware SE Personal. Works fine now. 32. WinXPHome /Internet Explorer /Internet Explorer does not open. *** Problem Description *** Customer tries to open Internet Explorer, and nothing happens. The only thing that shows in the Event Viewer is an Information balloon about "wuauclt (1648) The database Engine Stopped" This issue may be caused by a problem with the Windows Update software on the system. To resolve this, run the following commands from a command prompt: 1.) The first steps are to stop and then restart the Windows Update Service: proxycfg -d net stop wuauserv net start wuauserv 2.) The next steps are to stop the cryptographic service, rename the catroot2 folder, and restart the cryptographic service: net stop cryptsvc ren %systemroot%\System32\Catroot2 oldcatroot2 net start cryptsvc exit Once this is done, restart the computer and Internet Explorer should be able to open. 33. Internet Explorer crashes when connecting to Internet *** Problem Description *** Internet Explorer crashes when connecting to Internet MSINFO32, windows error reporting shows: Application Error Faulting application IEXPLORE.EXE, version 6.0.2600.0, faulting module MFC42.DLL, version 6.0.8665.0, fault address 0x0005bf55. Problem Description: Faulting application iexplore.exe, version 6.0.2800.1106, faulting module mfc42.dll, version 6.0.8665.0, fault address 0x0005bf55. Internet Explorer - Internet options, disable 3rd party addins Can we now launch Internet Explorer? YES I recommend using AdAware to search for spyware AdAware found 209 objects including Xupiter and Gator Remove these 209 objects Then in Internet Explorer - Internet options, re-enable 3rd party addins Can we now launch Internet Explorer? YES, issue resolved 34. Internet Explorer encountered an error and needs to close in mod: superbar.dll Step 1: Remove the following programs from your computer. If any of these programs are installed on your computer, please remove them from your computer as they can cause this issue. We can reinstall them after the troubleshooting is complete. Thank you for your cooperation. 1. Anti Virus software, such as Norton; 2. Firewall software; 3. Pop-Up Stopper. Please restart the computer and verify the issue again. If the issue still occurs, please perform the next step. Step 2: Change the settings in the Internet Explorer. 1. Open Internet Explorer click ?Tools? click ?Internet Options?. 2. On the General page, click the button Delete Files, check the "Delete all offline content" option, and click OK. 3. On the General page, click the button Clear History. 4. On the General page, click the button Settings. 5. Select Every visit to the page, Click View Files, and then delete all temporary Internet Files. 6. Click View Object, and then delete all the Objects (Right Click and choose remove). 7. Click ?Advanced? from the tab. 8. Click "restore defaults". Then uncheck the check box of ?Enable third-party browser extensions?, click ?OK?. Please restart the computer and verify the issue again. If the issue still occurs, please perform the next step. Step 3: Re-register the DLLs: 1. Close all the Internet Explorer instances. 2. Click Start and Run, type "Regsvr32 URLMON.DLL" (without the quotation marks) in the Open box and click OK. 3. Click Start and Run, type "Regsvr32 actxprxy.dll" (without the quotation marks) in the Open box and click OK. 4. Click Start and Run, type "Regsvr32 shdocvw.dll" (without the quotation marks) in the Open box and click OK. 5. Click Start and Run, type "Regsvr32 mshtml.dll" (without the quotation marks) in the Open box and click OK. 6. Restart the computer and verify the issue again. 35. IE: Porn popup on Internet Explorer home page *** Problem Description *** PROBLEM: When the customer opens Internet Explorer or clicks on the home page button in the tool bar, many porn windows pop up. The customer also has a 3rd-party search bar integrated into IE. The search bar came from www.ourlinklist.com. This issue can present itself in IE5.0, IE5.5, and IE6.0 CAUSE: www.ourlinklist.com search bar installed in Internet Explorer. Manually removing the toolbar will stop the popups. 1. Back up the registry by running the "scanreg /backup" command from the run line in the start menu. 2. Open the Registry Editor by running the "regedit" command from the run line in the start menu. 3. Click edit and find. Type "ourlinklist" in the search window. There will be at least two entries found: HKey_Classes_Root\CLSID\{69550BE2-9A78-11d2-BA91-0060827878D}\INSTANCE\InitPropertyB ag Url "http://www.ourlinklist.com/search-bar.html" HKey_Local_Machine\CLSID\{69550BE2-9A78-11d2-BA91-0060827878D}\INSTANCE\InitProperty Bag Url "http://www.ourlinklist.com/search-bar.html" Other entries may be found at HKey_Currernt_User\Software\Microsoft\Internet Explorer\TypedURLs 4. Delete the Url key at both places. This will remove the bar. 5. Restart the system and open internet Explorer while connected to the Internet. If the popups do not come up then the issue is resolved. If the popups continue after the bar is removed then follow the rest of the steps in this article. 6. Boot to a command prompt either by booting from a Windows Startup Disk or restarting the system to a command prompt. 7. Delete the contents of the Internet Explorer History directory by executing the following command: deltree c:\windows\history 8. Delete the contents of the Temporary Internet Files directory by executing the following command: deltree c:\windows\tempor~1 9. Rename the Cookies directory to Oldcook by executing the following command: ren c:\windows\cookies oldcook (Renaming the cookies directory allows the customer to get any cookies back incase the customer needs them later) 10. Restart the system and open internet Explorer while connected to the Internet to test if the issue is resolved. 36. XP\IE6\Internet Explorer cannot download the file <filename> from <Web site address>.\IE was not able to open this internet site. *** Problem Description *** ------------------------------------------------------------------------------ - Microsoft Windows XP Professional - Microsoft Windows XP Home - Microsoft Internet Explorer 6.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Error message when trying to download from any Internet Website (i.e. www.microsoft.com or www.adobe.com) Internet Explorer cannot download the file <filename> from <Web site address>. IE was not able to open this internet site. The requested site is either unavailable or can not be found Please try again later. CAUSE ===== Corrupted User Profile SEE This Article first -> Q302109 Cannot Save File from HTTPS Site RESOLUTION ========== Q318011 Err Msg: Cannot Load Your Profile Because It May Be Corrupted. Create a new user account, to see if the issue is only with a single Windows XP account. If it is, use the above Q article to recover from a corrupted profile. 37. Advanced Tab is blank in Internet options window in Internet Explorer: register the following file. regsvr32 /n /i inetcpl.cpl 38. Unable to run multiple instances of Internet Explorer *** Problem Description *** Unable to run multiple instances of Internet Explorer When ever a user opens up Interent Explorer the window opens fine, but when a user trys to click on a link or open another Internet Explorer window the first window closes and then the second window will come up. After Troubleshooting the issue for a time disabling the 3rd party browser extensions we noticed that the issue when away. We then narrowed it down to Yahoo Companion causing the issue. After uninstalling Yahoo Companion Internet Explorer worked fine and client didn not have any more issues. Disable 3rd party browser extensions. Remove Yahoo Companion . Go through | Tools | Manage Add-ons | and remove any yahoo, google add-ons 39. Internet Explorer always opens in "Work Offline" mode. *** Problem Description *** A: Customer attempts to open IE R: Internet Explorer opens in "Work Offline" mode, regardless of what mode the browser was in when last closed. A: Configuring the "Work Offline" option in the browsers files menu does not resolve the error, and the "Global Offline" setting in the registry has not been set to open with "Work Offline" as the default. R: Using the System File Checker to extract a new copy of the WININET.DLL file resolves the issue. 40. When the customer attempts to use Internet Explorer, it may suddenly close out: This may be caused by a corrupted user account. Create a new user account in Control Panel/User Accounts, and test to see if the Issue is resolved. 41. When trying to open attachment geting error: " file cannot be found" When attempting to open an attachment in email by double clicking it, an error Message will pop up to say: "This file could not be found. Try one or more of the following: *Check the spelling of the name of the document. *Try a different file name. (C:\...\QV67U963\RPT449829_3[1].rtf)" It is a error window from MS Word, Excel or other related programs. 1. Open Internet Explorer. 2. Click the Tools menu and select Internet Options. 3. Choose the General tab. Press the Delete Cookies button and the Delete Files button under Temporary Internet Files (including the offline files). 4. Press the Settings button and click View Objects. 5. Remove all the listed objects in this window. 6. Reboot the computer to check the status again. This resolved the issue successfully. I think it should be related to the Objects installed on IE. 42. Trying to open pictures but Red Cross is coming instead of pictures Cause: The Jpeg file is compressed as "CMYK" channel, so that will be the root cause as IE Cannot display images compressed using CMYK channel (In this case the image was Created on MAC) Please take a glance of the following KB: How to Enable the Thumbnail View for Folders in Windows Explorer <http://support.microsoft.com/kb/176882/EN-US/> Image Previews Not Displayed in Windows Explorer <http://support.microsoft.com/kb/192573/EN-US/> Thumbnail View Does Not Work for Certain .jpg Files <http://support.microsoft.com/kb/191811/en-us> ender the image to RGB format before using it in a report. A free Tool to check the image properties: Irfanview: http://www.tucows.com/get/194967_75076 43. Internet Explorer Works fine in Safe Mode with networking -Normal Mode has some issue Steps that can be tried 1. Clean boot (310353) 2. Complete IE optimizations (889206) 3. Check for 3rd Party Firewall 4. New User account - In case if the New user account works fine use the article 811151 to transfer the setting from old account to new account 5. Uninstall Malicious Software 6. Spy ware scans 44. Internet Explorer Address translation issue, IE fails to search address typed in the address bar *** Problem Description *** IE does not correctly translate/search addresses put in the address bar eg: If you type in microsoft in the address bar, IE fails to search and does not give you any search result. Instead it tries to go to an invalid URL like: http:///?%20microsoft and errors out with Address not valid error Default behavior is that IE will search for the keyword using the default search provider and redirects you to the search page. This can happen if IE cannot find the default Microsoft URL Search Hook By default, the only entry under this key points to the Microsoft URL Search Hook, which is implemented in shdocvw.dll Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks] "{CFBFAE00-17A6-11D0-99CB-00C04FD64497}"="" 45. The browser would not load Macromedia flash contents even though flash is installed *** Problem Description *** The browser would not load Macromedia flash contents even though flash is installed And updated. Step 1 ---------- 1. Start> Run> inetcpl.cpl 2. Select the Security tab 3. Choose Internet 3. Ensure that "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" are not disabled. 4. If you are having trouble installing make sure that your Internet Explorer security level is not set to High or at a custom level which does not allow viewing of ActiveX controls. If the browser does not display flash contents, follow the below mentioned steps: Step 2 ---------- 1. Download and execute Macromedia Flash Player Uninstaller http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe 2. Start - Run - regsvr32 flash9.ocx /u 3. Rename the folder %windir%\system32\macromed\Flash 4. Download and install Flash Standalone Installer http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash _player_active_x.msi 5. Clear the Flash Cache http://www.macromedia.com/support/flashplayer/sys/settingsmanager.swf?defaultTab=loc alinformation Click on Delete All Settings 6. Download and execute Repair Flash http://docxp.mvps.org/b1n/FlashRepair.exe Additional Information --------------------------------- Shockwave Standalone Installer http://fpdownload.macromedia.com/get/shockwave/default/english/win95nt/10.1.3.018/Sh ockwave_Installer_Full.exe Flash movies do not appear after installing the Flash Player http://www.adobe.com/go/tn_19091 Flash Player detection failure with websites that use VBScript detection http://www.adobe.com/go/7d1862a How to uninstall the Adobe Flash Player plug-in and ActiveX control http://www.adobe.com/go/tn_14157
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